Legendary Hospitality Management addresses the successful opening of the hotel, with continuous attention to detail, ensuring the highest standards of operations are consistent and market share is expanded. This will be accomplished by a reputation of innovation, integrity, and excellence with our stakeholders.

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• Effective supervision, ensuring consistent delivery of service

• Financial oversight of operations to ensure maximum returns

• Ensure operation reflects the style of property, and owners’ vision

• Establish a culture of luxury, excellence, and attention to detail

• Establish a preventive maintenance program to protect the asset

• Measurement of marketing, sales initiatives from cost to results

• Monthly report to owner detailing hotel’s performance to budget.

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​​Practice Areas

 

• Brand Management 

• Sales and Marketing 

• Hotel Management

• ​Revenue Management 

• Technical Services 

• ​Digital E-commerce 

• Human Resources

• Food and Beverage 

• Risk Management

• Finance | Accounting

• Quality Assurance

• Planning and Positioning

• FF&E Procurement 

• Professional Development 

• Training and Coaching

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Crisis Management

 

Obviously, the worst thing that can happen when an unexpected crisis occurs is to be caught unprepared. As two crisis management experts told LODGING magazine, “there is much hoteliers can do to minimize the damage—to people, property, and business operations—by having processes, procedures, and other aspects of an emergency response plan in place to enable them to hit the ground running if it ever becomes necessary.” And a crisis can take many forms; economic downturns, natural disasters and/or a once in a lifetime occurrence such as the 2020 world-wide COVID-19 pandemic gripping the nation.

 

With over 38 years of experience in the hospitality industry, Dennis Doucette has encountered nearly every type of crisis that can potentially confront a hotel. Presently, as Principal of Legendary Hospitality, he focuses on advising hotel managers and owners on crisis management. Most importantly, it’s never too late to revisit the hotel’s business model, especially when faced with declining industry revenues due to circumstances beyond management’s control.